Every print is made to order especially for you, so we're not able to offer returns or exchanges for change of mind.

If your print arrives damaged, or there's a fault with the print, we'll replace it — just email us photos within 7 days of delivery and we'll sort it out.

Beyond that, we look at things on a case-by-case basis. If something goes wrong further down the track, get in touch — we'd rather have a conversation than leave you stuck with a print that isn't working out.

Supplying your own file?

We're happy to work with you to get your photo print-perfect, but we print exactly what's in the final file we receive.

Please give it a thorough check for registration marks, dust spots, or other errors before sending — these aren't covered under our damage or fault policy.